What is this dashboard about?
Allegheny County DHS sends text messages to county residents for a variety of reasons, including increasing awareness of services, providing timely reminders, and gathering feedback after a service experience. In addition, DHS uses this information to help evaluate and monitor programs it delivers. This dashboard displays information about these outreach and engagement efforts, including the subject and purpose of these and the rates of engagement. Data on DHS’s texting efforts are available from November 2017 to the present.
What data is available?
The dashboard allows users to examine DHS text messaging as a whole as well as drill down to individual text campaigns. It allows users to understand the purpose of each campaign, the number of messages sent and the demographics of the people being contacted by each campaign. DHS collects this information through Community Connect Labs (CCL), DHS’s texting software, and information is updated daily. Click here for a more detailed report on DHS’s texting outreach from 2018-2022.