In 2015, the U.S. Department of Housing and Urban Development (HUD) overhauled its regulations governing services to people experiencing or at-risk for homelessness. The new guidelines required local agencies operating emergency housing programs to implement a coordinated entry (CE) system to prioritize the most vulnerable clients. The policy emphasized getting clients into stable housing immediately, without preconditions.
While implementing a coordinated entry system was a major shift for Allegheny County Department of Human Services (DHS) and its housing providers, they embraced the challenge, seeing an opportunity to improve equity, efficiency and effectiveness in connecting people to housing and other service interventions. This report describes how DHS established a coordinated entry system and is continuing to utilize data to make improvements in housing prioritization.