Hello Baby Program to Support Parents of New Babies in Allegheny County

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Hello Baby is a voluntary program for parents of new babies in Allegheny County designed to strengthen families, improve children’s outcomes, and maximize child and family well-being, safety and security. Hello Baby’s tiered prevention model offers a variety of supports designed to meet families’ varied needs and interests through the child’s third year.

Allegheny County Department of Human Services (DHS) undertook an extensive process to develop the Hello Baby prevention strategy. In addition to drawing from decades of experience by DHS leadership, service workers and families, the process included a review of data and best practices identified in the literature, and dozens of individual and group meetings with local service providers, families in the community, social workers, clinical specialists and local, national and international child development experts. In addition, we commissioned two independent, comprehensive reviews by experts in the field.

The resulting prevention program has a differentiated approach, with flexible service delivery that is based upon the understanding that each family is unique and has different and varying levels of needs and barriers to support. In addition to self- and community-referral pathways, Hello Baby also uses an innovative and predictive risk model (PRM) that uses integrated data to identify the highest need families eligible for services. Hello Baby includes a universal entry point designed to increase awareness of available support services for all new parents and improve overall engagement rates. It incorporates community level support and proven home visiting techniques, hiring culturally competent staff with lived experiences to support families with moderate to high needs and intensive engagement and service coordination to support families with the highest needs. An evaluation partner has already been selected to ensure that Hello Baby benefits from rapid feedback and learning throughout the implementation.

Select from the following to learn more about the Hello Baby program development and implementation:

For more information about Hello Baby and to access resources for new parents, visit Hello Baby online.

Click here to access recent press coverage of Hello Baby.

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