Older Adults’ Perspectives on Home Delivered Meals: A Survey of Participant Satisfaction

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In partnership with nine community-based providers, Allegheny County Department of Human Services (DHS) provides home-delivered meals to older adults in need. In order to learn more about meal recipient satisfaction, DHS surveyed more than 200 meal program participants. The survey found high satisfaction overall, with average scores ranging from 4.2 to 4.9 out of 5. Survey respondents rated delivery people high, while scores for taste of food and amount of food were slightly lower. Sixty-five percent of participants said that the program helped them feel less lonely, and 87% said that meal delivery helped them to remain in their own homes instead of needing a higher level of care.

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