Ride-Hailing for Medical Transportation Clients Improves Experience and Efficiency

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Allegheny County Medicaid recipients are entitled to free transportation assistance to their non-emergency medical appointments. Traditionally, this transportation has been provided by paratransit vehicles for those not able to utilize public transportation or their own vehicle. The advent of ride-hailing services like Lyft and Uber has presented a new, rider-friendly option. This report describes a pilot program that tested the viability and user experience of ride-hailing services for people using medical assistance transportation.

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