Annual Reports of the Consumer Action Response Team (CART)

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The Allegheny County Consumer Action Response Team (CART) gathers feedback from consumers of publicly-funded behavioral health services, which include mental health services and drug and alcohol treatment for adults, children and families. CART conducts face-to-face or telephone interviews with service recipients and their families and summarizes the feedback so that it can be used for quality improvement by the Department of Human Services and its treatment providers. The annual reports below highlight significant trends and findings as collected by CART during its interviews.

2012 Annual Report
2013 Annual Report
2014 Annual Report
2015 Annual Report
2016 Annual Report
2017 Annual Report

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